Your privacy matters at Ceylon Seekers.
We collect and use personal information to operate a trusted marketplace for Sri Lankan travel experiences, including guide verification, booking support, communication, and platform safety.
How we collect, use, and protect information
This Privacy Policy explains how Ceylon Seekers collects, stores, uses, and protects personal data from tourists, guides, and other users who access the website or use our services.
By using Ceylon Seekers, you agree to the practices described in this policy.
Trusted verification
Guide KYC helps us improve trust, reduce fraud risk, and support safer interactions between travelers and local guides.
1. Information we collect
We may collect personal information that you provide directly when registering, contacting us, posting inquiries, publishing listings, submitting verification details, or using platform features.
2. Why we collect this information
- To create and manage user accounts
- To verify guides and support marketplace trust
- To process listings, inquiries, bids, and bookings
- To respond to support requests and communication needs
- To improve platform performance, safety, and user experience
- To detect misuse, fraud, fake accounts, or unauthorized activity
3. Guide KYC and identity verification
To maintain a more reliable marketplace, guides may be required to submit verification information before publishing tours or receiving bookings.
This may include National Identity Card details, address verification, contact information, and other personal identification data. These documents are collected for verification, fraud prevention, moderation, and compliance-related purposes.
4. How we store and protect data
We use reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, disclosure, alteration, or misuse. However, no online system can be guaranteed to be completely secure.
5. When we may share information
We do not sell personal data. We may share information only when reasonably necessary to operate the service, support bookings, comply with legal obligations, protect users, or investigate fraud, abuse, or security issues.
6. Cookies and usage analytics
Ceylon Seekers may use cookies, session tools, and analytics-related technologies to support login sessions, remember preferences, improve performance, and understand how visitors use the website.
7. Data retention
We retain information for as long as it is reasonably necessary for account management, verification, bookings, support, fraud prevention, dispute handling, and legal or operational recordkeeping.
8. Your choices and rights
You may contact us to request updates to incorrect information, ask questions about stored data, or request account-related assistance. Some information may still be retained where necessary for security, legal, or operational reasons.
9. Contact us
If you have questions about this Privacy Policy or how your information is handled, please contact the Ceylon Seekers team through the Contact Us page or WhatsApp support.
Data we may request from guides
To support KYC and trust, guides may be asked to provide:
- NIC or national identity details
- Address verification documents
- Phone and email contact details
- Profile and business-related information
Questions about privacy or verification?
Our team can help with guide verification, account questions, and general privacy-related concerns.