Your privacy matters at Ceylon Seekers.

We collect and use personal information to operate a trusted marketplace for Sri Lankan travel experiences, including guide verification, booking support, communication, and platform safety.

Contact our team

Overview

How we collect, use, and protect information

This Privacy Policy explains how Ceylon Seekers collects, stores, uses, and protects personal data from tourists, guides, and other users who access the website or use our services.

By using Ceylon Seekers, you agree to the practices described in this policy.

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Trusted verification

Guide KYC helps us improve trust, reduce fraud risk, and support safer interactions between travelers and local guides.

1. Information we collect

We may collect personal information that you provide directly when registering, contacting us, posting inquiries, publishing listings, submitting verification details, or using platform features.

Account details Full name, email address, phone number, password, profile details, and account type.

Travel activity Listings, inquiries, bids, messages, bookings, and support requests made through the platform.

Guide verification data NIC details, address verification documents, identification records, and other personal details required for KYC review.

Technical information Browser data, device information, IP address, usage logs, and cookie-related data used for security and performance.

2. Why we collect this information

To create and manage user accounts
To verify guides and support marketplace trust
To process listings, inquiries, bids, and bookings
To respond to support requests and communication needs
To improve platform performance, safety, and user experience
To detect misuse, fraud, fake accounts, or unauthorized activity

3. Guide KYC and identity verification

To maintain a more reliable marketplace, guides may be required to submit verification information before publishing tours or receiving bookings.

This may include National Identity Card details, address verification, contact information, and other personal identification data. These documents are collected for verification, fraud prevention, moderation, and compliance-related purposes.

4. How we store and protect data

We use reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, disclosure, alteration, or misuse. However, no online system can be guaranteed to be completely secure.

5. When we may share information

We do not sell personal data. We may share information only when reasonably necessary to operate the service, support bookings, comply with legal obligations, protect users, or investigate fraud, abuse, or security issues.

6. Cookies and usage analytics

Ceylon Seekers may use cookies, session tools, and analytics-related technologies to support login sessions, remember preferences, improve performance, and understand how visitors use the website.

7. Data retention

We retain information for as long as it is reasonably necessary for account management, verification, bookings, support, fraud prevention, dispute handling, and legal or operational recordkeeping.

8. Your choices and rights

You may contact us to request updates to incorrect information, ask questions about stored data, or request account-related assistance. Some information may still be retained where necessary for security, legal, or operational reasons.

9. Contact us

If you have questions about this Privacy Policy or how your information is handled, please contact the Ceylon Seekers team through the Contact Us page or WhatsApp support.

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Data we may request from guides

To support KYC and trust, guides may be asked to provide:

NIC or national identity details
Address verification documents
Phone and email contact details
Profile and business-related information

Need support?

Questions about privacy or verification?

Our team can help with guide verification, account questions, and general privacy-related concerns.

Talk to us